Your order will be delivered to your address after be processed in our website. AutoPolar does not deliver to PO Box addresses.

The number of days between the order date and the date that the carrier first attempts to deliver to the given address can be calculated as follows:

1. Dispatch time (24-48 hours) = payment confirmation + order preparation + pick up by carrier
2. Delivery time of your parcel(s) depend on the carrier you have chosen. Carrier delivery times start from the moment you receive an e-mail confirming your order has been dispatched.

Dispatch and delivery times are given in working days or hours.

Under the provisions of Royal Decree 1/2007, all products sold in our online shop benefit from a legal guarantee concerning product conformity covers all latent defects discovered within 2 years from the date your product was delivered.

For any other concern, please not doubt in contact with us for more information.

For make a warranty claim, create a ticket in our system. Very soon one member of customer care will contact you with detailed instructions.

In AutoPolar we are always looking for new distributors and partners for distribute all our products.

If you already know them and you are interested in sell and promote in your local country, fill the contact formulary. One member of our sales staff will contact you as soon as possible.

Installing PolarFIS or PolarBT is very simple, just check the official documentation provided with the device for get instructions about it.

In case you have any other doubt or concern, create a support ticket and we will assist you.

You can find all available manuals in the documentation section, simply go there and choose the desired manual.

AutoPolar products not modify any electronic control unit (ECU) or any instrument cluster, so basically is a totally safe product for your vehicle.

Our products are plug & play and you not need to do any modification or soldering for use it, so you can disconnect easily at any time, and your car not will loose his factory warranty.

For update any of our products with a new firmware, please download and run the UpdaterTool software (link available at top of the website).

PolarFIS disconnected from your vehicle

First of all, for upgrade a PolarFIS device, you must disconnect it totally from your vehicle. If the PolarFIS is plugged, the unit not will enter in flashmode, this means not will be possible to upgrade it (windows just not detect it).
So, we recomend ALWAYS disconnect from vehicle in case not be detected.

PolarFIS connected to your vehicle

By the way, some users leave plugged USB cables (for not dissasemble every firmware upgrade his vehicle), and we prepared a second method for upgrade units that are already plugged.
Here you have the 3 alternative methods:

Method 1)

• Disconnect the battery of your vehicle.
• After this, connect PolarFIS via USB to your computer.

Method 2)

• Extract fuse F12 or F24 (5A value) from your vehicle.
• After this, connect PolarFIS via USB to your computer.
• Note : For know correct fuse check values for see 5A (this is the correct one).

Method 3)

• Connect PolarFIS via USB to your computer.
• Navigate into PolarFIS and search option called “UPDATE”.
• When appears a message for connect, press OK button in your steering wheel.
• Now unit will allow you to connect and upgrade it.

First of all, please verify all this points, for check if you are doing properly.

• Verify your type of cluster (color) and firmware
• Verify if all connectors are properly pluged
• Check that you not have nothing plugged in your OBD port
• Check that your box is not connected to any computer via USB

If you already checked all this, and your PolarFIS device still not working, please contact with our support team creating a support ticket.

Exists 3 main reasons for this :

A) Some parameters are only available for diesel engines and others for gasoline engines. So, have in mind that is possible you not will see all parameters available in your vehicle (all depends on your engine type).

B) Your ECU not support all parameters. Some ECUs not give the values of some parameters and this is the reason why we not show on your cluster (FIS display).

C) For last, another possibility is that you not have some “sensors” and obviously PolarFIS not will read it (for example oil sensor). In this case, the value will be shown at zero (0).

What the Polar FIS does is to read the boost pressure from the engine control unit, and then read the atmospheric pressure also from the engine control unit, then subtract both readings (turbo pressure minus atmospheric pressure), and the value is displayed. If the atmospheric pressure is higher than turbo one, the value will be negative (vacuum while idle as you mentioned yesterday). If reversed, the value is positive.

So you are right and while idling the car should make depression (negative pressure). In other words, we do not design the engine, or your ECU or even the pressure sensor, we just simply read those values that are being updated each moment in the CAN BUS (written by constant telegrams by the engine control unit into the CAN BUS).

What I mean is that these are the values that the engine control unit gives us, we do not interpret at all. In fact, the PF03 hardware has no external sensor or similar, so if the values are “wrong” is why the unit gives them bad.

In fact you can check what I mean because if you use any 3rd party software such as VCDs (or even the original VAG diagnosis stuff) and perform the same operation, with the engine idling, read atmospheric and turbo pressure, and then subtract them, you will see how much gives you… it will be also positive even we all insists whole time on having a negative value that will be more real. This is crazy but is like this.

Honestly, we could invent something and subtract x value to what is measured, so that idling give a negative reading, but who would want an interface to read parameters of the engine if they are distorted or falsed? At least we think from this point.

PolarFIS and Vagcom uses diagnosis port for communicate with your vehicle. This means that can appear conflicts in case you try to use both tools at same time.

In the case you desire to use Vagcom, you only need to put in your vehicle any other menu (screen) outside of PolarFIS. Is not necesary to disconnect your unit, simply move to a screen where not appear any of the PolarFIS menus.