Your order will be delivered to your address after being processed by our website. AutoPolar does not deliver to PO Box addresses.

The number of days between the order date and the date that the carrier first attempts to deliver to the given address can be calculated as follows:

1. Dispatch time (24-48 hours) = payment confirmation + order preparation + pick up by carrier
2. Delivery time of your parcel(s) depend on the carrier you have chosen. Carrier delivery times start from the moment you receive an e-mail confirming your order has been dispatched.

Dispatch and delivery times are given in working days or hours.

Under the provisions of Royal Decree 1/2007, all products sold in our online shop benefit from a legal guarantee. Product conformity covers all latent defects discovered within 2 years from the date your product was delivered.

For any other concern, please not hesitase contacting us for more information.

For make a warranty claim, create a ticket in our system. A member of our customer service will contact you with detailed instructions very soon.

At AutoPolar we are always looking for new distributors and partners for distributing all our products.

If you already know them and you are interested in selling and promoting in your local country, fill the contact form. A member of our sales staff will contact you as soon as possible.

Installing PolarFIS or PolarBT is very simple, just check the official documentation provided with the device to get instructions about it. You can visit our wiki for extra documentation (installing manuals, videos, etc.) at https://www.autopolar.net/wiki

In case you have any other doubt or concern, create a support ticket and we will assist you.

You can find all available manuals in the documentation section, simply go there and choose the desired manual.

AutoPolar products do not modify any electronic control unit (ECU) or any instrument cluster, so basically they are perfectly safe four your vehicle and its warranty.

Our products are plug & play and you do not need to do any modification or soldering for using them, so you can disconnect them easily at any time and your car will not loose its factory warranty.

For updating any of our products to a new firmware, please download and run the UpdaterTool software (link available at top of the website).

PolarFIS disconnected from your vehicle

First of all, for upgrading a PolarFIS device, you must disconnect it completely from your vehicle. If the PolarFIS is plugged, the unit not will enter flashmode. This means it will not be possible to upgrade it (Windows will not detect it). So we recomend ALWAYS disconnecting the device from the vehicle.

PolarFIS connected to your vehicle

Although disconnecting the device is recommended, there are other methods for updating the device while it is still connected (preferably with the USB cable still connected and easily accessable without any disassembly).
Here you have the 3 alternative methods:

Method 1)

• Disconnect the battery of your vehicle.
• After this, connect PolarFIS via USB to your computer.

Method 2)

• Extract fuse F12 or F24 (5A value) from your vehicle.
• After this, connect PolarFIS via USB to your computer.
• Note : For knowing the correct fuse, check values for 5A (this is the correct one).

Method 3)

• Connect PolarFIS via USB to your computer.
• Navigate into the PolarFIS and search the option called “UPDATE”.
• When the “connect” message appears, press OK button on your steering wheel.
• Now the unit will allow you to connect and upgrade it.

First of all, please verify all these points to verify, that you are trying properly.

• Verify your type of cluster (color) and firmware
• Verify, that all connectors are properly pluged
• Check, that you do not have anything plugged in your OBD2 port
• Check, that your box is not connected to any computer via USB cable

If you already checked all this, and your PolarFIS device still does not work, please contact with our support team by creating a support ticket.

There exists 3 main reasons for this :

A) Some parameters are only available for diesel engines and others for gasoline engines. So, have in mind that it is possible you will not see all parameters in your vehicle (that depends on your engine type).

B) Your ECU does not support all parameters. Some ECUs do not give the values of some parameters and this is the reason why we do not show these on your cluster (FIS display).

C) Last: Another possibility is that youdo not have some “sensors” and obviously PolarFIS cannot read them (for example oil sensor). In this case, the value shown will be a zero (0).

PolarFIS device read the boost pressure from the engine control unit, and then read the atmospheric pressure also from the engine control unit. Then subtract both readings (turbo pressure minus atmospheric pressure), and the value is displayed. If the atmospheric pressure is higher than turbo one, the value will be negative. If reversed, the value is positive.

PolarFIS and VAGCOM (VCDS) uses the same diagnosis port for communicate with your vehicle. This means that can appear conflicts in case you try to use both tools at same time.

• For PolarFIS PF03 and PF04 units, you only need to put your vehicle into any other menu-screen outside of PolarFIS. It is not necesary to disconnect your unit, simply move to another screen where no PolarFIS menues appear.
• For PolarFIS PF05 units, just power off the device, using the “Switch Off” function, in the PolarFIS menu. For power on again, just press “OK” button for 10 seconds.